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Beta Systems implements e-record solution for the mini-job center of Knappschaft-Bahn-See.

2500000
employer records
410000000
archived documents
1800
users in the system
2500000
calls to the service center

LDMS allows us to match our customers with jobs much faster than before. And if we need help, the Beta Systems experts provide us with hands-on, useful advice at short notice. Working together with them has proven highly satisfying.

Dr. Erik Thomsen – Head of the Mini-Job Center

Challenge

The mini-job center required a powerful system for archiving incoming and outbound documents for the seven million people marginally employed in the commercial and private sphere. This involved setting up paper-free workflows to and from the processors.

Solution

Knappschaft uses the LDMS document management and archiving system as part of a joint solution developed by Software Innovation GmbH and Océ Deutschland (now known as Open Text). One of its prominent features is outstanding performance, a key prerequisite for processing and archiving very large numbers of documents on a daily basis.

  • Electronic archiving allows employees of the mini-job portal to instantly access any of the 2.1 million employer records, provided they are authorized to do so.
  • This is of great help to the Cottbus-based KBS service center staff of 160, who answer about 2.5 million calls a year and thus must be able to provide customers with quick answers.
  • As regards the household job portal, LDMS provides the operator with the tools needed to maintain customer record data at a high level of quality.

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If you have any questions regarding Beta Systems’ products, solutions or services, you can also call the following number:

+49 (0) 30 726 118-640